Below you will find the assessment items as presented on the
exam as well as the scoring rules associated with the item.
1. Applications can
be grouped into general use software or industry specific software. What
are
two examples of industry specific software? (Choose two.)
an educational tool
presentation
spreadsheet
word processing
medical practice management software
database management
2. What characteristic of word processing software would make
it a local application?
The application is shared between users.
The software is stored on the local hard drive.
The software is accessible through a web page.
The software has the ability to manipulate text and graphics
3. Which three terms describe different types of computers?
(Choose three.)
Operating system
Network
Laptop
Desktop
Windows
Mainframe
4. What are two benefits of connecting a laptop computer to a
docking station? (Choose two.)
Mobility is increased.
Mobility is increased.
Less power is required.
An external monitor can be used.
More wireless security options are available.
Alternate connectivity options may be available.
5. Why do servers often contain duplicate or redundant parts?
Servers require more power and thus require more components.
Servers should be accessible at all times.
Servers can be designed as standalone towers or rack
mounted.
Servers are required by networking standards to have
duplicate parts.
6. What measurement is commonly associated with computer
processing speed?
bits
pixels
hertz
bytes
7. What are two advantages of purchasing a preassembled
computer? (Choose two.)
usually a lower cost
exact components may be specified
extended waiting period for assembly
adequate for performing most general applications
suited for customers with special needs
8. A user needs to run multiple applications simultaneously on
a computer. Which computer
feature is important in the determination of how
many simultaneous applications can be run?
amount of RAM
clock speed of CPU
driver for video card
amount of cache memory
size of hard disk
RPM speed of the hard disk
9. Which PC component is used to enable a computer system to
exchange information with
other systems on an Ethernet network?
NIC
serial port
parallel port
IR port
USB port
10. A computer user is interested in computer storage. Which
storage device typically has the
highest storage capacity?
Blu-ray disc
DVD disc
hard disk
static memory
11. Which low-cost component is designed to remove only overvoltages from a power line?
11. Which low-cost component is designed to remove only overvoltages from a power line?
UPS
power supply
surge suppresor
extension cord that has an on/off switch
12. What two functions does a UPS provide that a surge protector
does not? (Choose two.)
It protects the computer from voltage surges.
It provides backup power from an internal battery.
It protects the computer from sudden voltage spikes.
It gives the user time to phone the electrical company.
It gives the user time to safely shut down the computer if
the power fails.
It provides backup power through a generator provided
by the wall outlet.
13. Which computer component is considered the nerve center of
the computer system and is
responsible for processing all of the data within
the machine?
RAM
CPU
video card
sound card
operating system
14. What can be used
to prevent electrostatic discharge (ESD)?
dry and non humid conditions
carpeted floor
grounding strap
uncluttered work space
15. Because of the
potentially dangerous voltage levels, which two devices should you not open
unless you have been specifically trained to work on them? (Choose two.)
mouse
printer
monitor
keyboard
hard drive
power supply
16. In newer
operating systems, how are system resources assigned by default when
components
are installed?
manually assigned by the operating system
manually assigned by the administrator
statically assigned by the component to a preset resource
dynamically assigned between the component and the operating
system
17. A user reports
that a peripheral device that was installed correctly last week has not been
functioning since the PC was booted today. All other PC functions are working
properly.
What are three things a service technician should do to solve the
problem? (Choose three.)
Use the testing functionality on the peripheral itself, if
available.
Verify that all cables are connected properly.
Disconnect all cables connected to the computer except those
connected to the
peripheral.
Ensure that the peripheral is powered on.
Disconnect the peripheral and verify that the computer is
operating normally.
Reload the computer operating system.
18. Which two steps
should be performed when installing a peripheral device? (Choose two.)
Download and install the most current driver.
Connect the peripheral using any cable and any available
port on the computer.
Connect the peripheral using an appropriate cable or
wireless connection.
Test the peripheral on another machine before installing it
on the one where it will be
used.
Check the computer documentation to see if the peripheral
vendor is compatible with the
PC vendor.
19. How is a server
different from a workstation computer?
The server works as a standalone computer.
The server provides services to clients.
The workstation has fewer applications installed.
The workstation has more users who attach to it.
20. Administrators
at a multicampus college need access to their schedules wherever the
administrators
go. Which computing device would be the most appropriate?
PDA
laptop
desktop
mainframe
gaming device
21. How many unique
values are possible using a single binary digit?
1
2
4
8
9
16
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